Frequently Asked Questions

Below are answers to some of the most common questions that we receive. These FAQ's are more general in nature. If you have questions, especially technical ones that are not answered here, please go to our Help Desk for a full list of FAQ's, a Knowledge Base, and a Support Ticket system. In addition to the Help Desk, we also have a series of video tutorials which you can find here on the website.

Q1. On What Operating Systems Does Audio Surgeon Run?

A1. AS runs on Mac (OSx) and Windows. Specifically this is Mac 10.8 – 10.13 and for Windows, Win 7 – Win 10. Some of the machine on which the older OS’s are installed may not have sufficient resources to run Audio Surgeon.

Q2. Will Audio Surgeon run on mobile devices?

A2. Audio Surgeon is a desktop application. There is currently no mobile app version of the software.

Q3. What Are The Computer Hardware Requirements for Audio Surgeon?

A3. Here are the suggested requirement for running Audio Surgeon.

(Win 7 – Win 10)
  • 2.0 GHz CPU with dual-core processor minimum (Recommended: Quad-core i5 processor or better)
  • 4 GB RAM minimum (Recommended: 8 GB or more)
  • 200 MB of hard-disk space for program installation
  • Display dimensions of 1280 x 960 or greater
(Mac OS X 10.8 or Newer)
  • Mac computer with an Intel processor (Recommended: Dual core 2.0GHz or faster)
  • 2GB of RAM (Recommended: 4GB of RAM or greater)
  • 200 MB available disk space for program installation
  • Display dimensions of 1280 x 960 or greater

Q4. How many license come with my purcchase?

A4. Your purchase of either model of Audio Surgeon comes with license to install and run on two machines of the same major OS (either Mac or Win). This is two machine owned by you or an immediate family member. This does not include friends, neighbors or bandmates.

Q5. What Kind of Support is provided for Audio Surgeon?

A5. Audio Surgeon has a full service Help Desk that includes Incident Support Tickets, FAQ’s, Knowledge Base, Download Link and news. The Help Desk is always the first stop for support. Based upon the ticket information you provide we will decide how to handle your issue. We may call, correspond via the Help Desk, do a remote assistance session, etc.

Customers are entitled to one (1) year of free support. This free support refers specifically to the use of Incident Support Sessions or Tickets. Customers are always welcome to use the Support Desk at anytime with this exception, even if their support period has expired. Customers may also buy Incident Support Sessions after their support period has expired or they may purchase an annual support contract to extend indefinitely this support period.